Perfect example of reputation management in the wild

I found this link searching for “Splashcast alternatives”. Marshall, while working for Splashcast, found this guy, told him names of competitors, and provided him links to examples that helped answer the question. Beautiful.

Marshall handled issues like these beautifully. It was key for us during that time to foster trust. Marshall could be diplomatic but also tough when need be. Curious what you found in your search!

From Alex Williams on January 22nd, 2008 at 11:57 pm

Yet another example of how well Marshall “gets it.” I can’t say enough nice things about that guy.

From Rick Turoczy on January 23rd, 2008 at 1:44 am

Alex, didn’t find any good alternates. Started looking because I couldn’t get my show to load on rockbanddrummer.com.

Rick, I feel ya. ;)

From Justin on January 25th, 2008 at 2:46 am

What say you about all of this?

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